Where can I make a complaint about a casino?

Do you have complaints or are your experiencing trouble with an online casino or with your account? Contact the customer care service.

Casino complaint procedure

When you have a specific complaint,your first option is to contact this casino’s help desk. Every casino has its own complaint procedure and a good casino will do anything to keep its customers happy. Make sure you document and analyse your complaint properly. Make screenshots if possible and, if you need to, record a conversation.

Anonymous casino complaints

Would you rather make a complaint anonymously or make a complaint at an external organization? In that case, there are a lot of options. You can, for instance, go to the Lotteries and Gaming Authority of Malta. Always make sure to make your complaint in clear English and deliver some proof.

Back to overview...